Reference

nuvototo Terms & Conditions for Indonesian Accounts

Before you open an account with nuvototo, these Terms & Conditions define what you can expect from us and what we ask of you — covering wallet deposits…

DANA & OVO Wallet RulesAccount Eligibility CriteriaAccess Depends on Local LawGoPay & QRIS Deposit TermsAccount Suspension Policy

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How These Terms Apply to Your Account

nuvototo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions form a binding agreement between you and nuvototo from the moment your account is created. Access to any part of the platform — including the Aviator lobby, Mega Fishing rooms, and all wallet deposit flows via DANA, OVO, GoPay or QRIS —

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is subject to the conditions set out here. Where local law permits, you may use all features described in your account dashboard. Eligibility for specific features depends on local law in your region, and we reserve the right to restrict access accordingly. By continuing past account
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registration, you confirm that you have read, understood and accepted every clause within these Terms & Conditions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR POLICY TEAM

Contact Us About These Terms

If any clause in these Terms & Conditions is unclear — whether it concerns your QRIS deposit limit, an account suspension notice, or eligibility wording — our support team is available around the clock to clarify. You can also reach us from Bandung or anywhere in Indonesia via live chat directly inside your account dashboard. We aim to respond to policy-related queries within two hours during peak hours.

Team online

Live Chat

Open live chat from inside your account dashboard, 24 hours a day, seven days a week. This is the fastest path for Terms & Conditions questions.

Email Support

Send a detailed query to our support address for written confirmation of policy terms. We aim to reply within two hours during Indonesia business hours.

Account Help Centre

The Help Centre inside your account covers common Terms & Conditions scenarios — account suspension, wallet eligibility and access wording — with step-by-step context.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under Our Terms

Our Terms & Conditions are designed around three priorities: keeping your account data secure, giving you clear control over how your information is used, and making every policy change visible before it…

Phone Verification

Your phone number is verified before account access is granted. This step is mandatory under our Terms & Conditions and protects your wallet from unauthorised use.

Session Security

Each login session is token-based and expires after a period of inactivity. This is defined in the account-security section of our Terms & Conditions.

Data Retention Policy

We retain your account data for as long as your account remains active, or as required by applicable regulations. Details are in the data section of these Terms.

Cookie Usage

Cookies are used to maintain your session and remember your wallet preference — for example, whether you last deposited via DANA or QRIS. You may adjust cookie settings in your browser.

Policy Change Notice

When these Terms & Conditions are updated, we notify you via the email address on your account at least seven days before changes take effect.

Data Request Process

To request access to, correction of, or deletion of your account data, contact our support team via live chat or email. We respond within two business days.

Frequently Asked Questions About Our Terms

These are the Terms & Conditions questions we receive most often from accounts in Indonesia — from wallet eligibility and account suspension rules to data requests and access wording. If your question is not covered here, our live chat team can walk you through the relevant clause directly.

The full Terms & Conditions are available at nuvototo.xyz/terms-conditions/ and are also linked from the footer of every page inside your account dashboard after login.

Access to certain features depends on local law in your region. The Terms & Conditions apply to all accounts, but specific features — including some wallet options — are only available where local law permits.

Accounts found in breach may be suspended or permanently closed. You will receive a notice to your registered email, and any verified wallet balance will be reviewed according to the payment terms in Section 4.

Yes. All four wallet rails — DANA, OVO, GoPay and QRIS — fall under the same payment terms in our Terms & Conditions. Transaction limits and dispute windows apply equally across all four methods.

We will not change these Terms & Conditions without notice. Any update is communicated to your registered email at least seven days before the new terms take effect on your account.

Submit your data request via live chat or the support email address listed in the Help Centre. We process data access requests within two business days, as stated in the data section of these Terms.

You must meet the eligibility criteria set out in Section 2, which includes phone verification before account access is granted. Eligibility for specific lobby features depends on local law in your region.

nuvototo Terms & Conditions for Indonesian Accounts

Contact Us About These Terms

Live Chat

Email Support

Account Help Centre

Account Security and Data Under Our Terms

Phone Verification

Session Security

Data Retention Policy

Cookie Usage

Policy Change Notice

Data Request Process

Frequently Asked Questions About Our Terms

01 Where can I read the full nuvototo Terms & Conditions?

02 Do the Terms & Conditions apply differently based on where I am in Indonesia?

03 What happens to my account if I breach the nuvototo Terms & Conditions?

04 Are DANA, OVO, GoPay and QRIS deposits covered by the same Terms & Conditions?

05 Can nuvototo change these Terms & Conditions without notice?

06 How do I request a copy of my account data under your Terms?

07 What is the account eligibility rule in the nuvototo Terms & Conditions?

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