Reference

nuvototo Privacy Policy For Your Account

The nuvototo Privacy Policy explains how we collect, use, store and protect the details connected with your account, device and wallet activity.

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CONTACT YOUR WAY

Privacy Help Beside Account Support

A clear contact path helps when you want to ask about the Privacy Policy, correct an account detail or understand a wallet record. Use our support contact from the account or cashier area and include the phone number linked to your account, the relevant date and a receipt reference where available. We may ask for account verification before discussing personal data.

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Account data request

Ask us which personal details are linked to your account after phone verification. We will use the account contact route to confirm your identity before sharing or changing records.

Wallet record question

For DANA, OVO, GoPay or QRIS status questions, send the payment reference and date through support. We use those details to locate the matching account event.

Cookie assistance

If browser storage affects sign-in on your phone, contact us with your device path and browser setting. We can explain which session data supports account access.

DATA HANDLING

What We Do With Your Information

We keep the Privacy Policy practical by connecting each data use to an account action you can recognise.

Account security

Phone verification is required before account access, helping us distinguish your sign-in from an unfamiliar attempt. We may request additional confirmation when a data change or wallet query appears unusual.

Payment matching

We retain references for DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity so a receipt can be matched to the correct account and status.

Cookie control

Cookies and browser storage can keep a session working between account pages. You can adjust cookie settings in your browser, although removing them may require another sign-in.

Device signals

Our website may receive basic device and browser signals connected with security and session continuity. We use these signals to investigate access issues, not to read unrelated phone content.

Retention approach

We keep personal records only for operational, security, dispute and legal needs, then remove or restrict them when the relevant purpose ends or a valid request requires action.

Change requests

You can ask us to correct, access or explain personal data through support. Include your account phone number and the requested change; we verify ownership before making an update.

Privacy Policy Questions For Indonesia

These Privacy Policy answers address the account, device and payment questions we expect you to ask before opening an account. If your situation is not covered, contact support through the account path and include enough detail for us to locate the relevant record. Requests remain subject to identity checks and local access rules.

It covers account details, phone verification, sign-in activity, device signals, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use your phone number to create and verify the account, support sign-in checks and connect support requests to the correct record. Phone verification comes before account access.

Yes. We may store transaction references, dates and status details for DANA and QRIS, along with other supported wallet or bank rails, so payment events can be matched and checked.

Use the support contact inside your account or cashier area and state the correction you need. Include your linked phone number; we verify account ownership before changing personal records.

Cookies or browser storage may preserve a session and account preferences on your phone. You can remove or restrict them in browser settings, but sign-in may then be required again.

We retain records for account operation, security checks, payment matching, disputes and legal needs. When a purpose ends, we remove or restrict the data where no continuing need applies.

You can read the policy through our website on desktop or mobile browser, while account access and eligibility are where local law permits. Support can explain a specific access question.

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